The ways to increase the efficiency of providing the local government agency’s services based on The Four Principles of Service (Sanghaha Vathu)

Abstract

The Ministry of Interior has a vision and aspiration that is "healing suffering,
nourishing happiness".The local government organization has the main duty to provide
services or to provide public services to people in the area. Now, the phenomenon
that arises from the media of television or social media has presented and illustrates
the problematic state of the public service operation of the local government
organization. including project planning, communication, personnel development
together with participative network. The root cause of the problem is external factors
resulting from unclear decentralization policies. and internal factors of the local
government, whether it is a lack of leadership or inefficiency in operations. however,
one would not relate Buddhist teachings into the local government agency’s services.
But looking at public services through the lens of Buddhism and The Four Principles of
Service (Sanghaha Vathu), it has several areas of importance. The concepts of the
Sanghaha Vathu are applied to the local government agency’s services as follows:
(1) the services provided by the local government agency drew up systematic plans
and procedures for the benefit of the citizens, and formed collaborative working groups
devoted to enhancing the well-being of the population. (2) building trust and
impressing everyone else by providing excellent communication services through a
variety of channels. (3) Development and promotion of decent people, moral ethics,
and conscience are the primary goals. These traits, as well as knowledge and capacity
to work for the common good are also important. (4) Its focus is on creating a network
of equitable public service engagement. it is really non-discriminatory and open to
scrutiny from everyone.