THE QUALITY DEVELOPMENT OF PUBLIC SERVICES ACCORDING TO SAṄGAHAVATTHU OF LAO KHWAN MUNICIPALITY, LAO KHWAN DISTRICT, KANCHANABURI PROVINCE

Abstract

research study Quality Development of Public Service According to 
Sangkhawatutdhamma of Lao Khwan Sub-district Municipality, Lao Khwan District, 
Kanchanaburi Province The objectives are: 1) to study the level of people's opinions 
towards the development of service quality according to the Sangahavatthuthamma, 
2) to compare the public's opinions towards the improvement of the service quality 
according to the Sangahavatthuthamma, 3) to propose Guidelines for applying the 
principles of Sangkhahawatthu.  
From the study, the following results are found: 
1) The overall people’s opinion towards the quality development of public 
services according to Saṅgahavatthu of Lao Khwan Municipality, Lao Khwan District, 
Kanchanaburi Province is at a high level with a mean ( ) of 4.15 and standard 
deviation of 0.64.  
2) From comparing people’s opinion towards the quality development of 
public services according to Saṅgahavatthu of Lao Khwan Municipality, Lao Khwan District, Kanchanaburi Province classified by personal factors, it is discovered that 
people of different genders, ages, educational levels, occupations, and salaries have 
no difference in satisfaction levels with public services according to Saṅgahavatthu; 
therefore, denying the null hypothesis. 
3) The guidelines for applying Saṅgahavatthu in the quality development of 
public services by Lao Khwan Municipality, Lao Khwan District, Kanchanaburi Province 
are as follows: (1) Dāna refers to giving, sacrificing, helping, and sharing the four 
requisites or assets, as well as knowledge, understanding, arts and sciences; (2) 
Piyavācā refers to kindly speech via the use of pleasant words, recommending 
beneficial things based on logic, positive persuasion, expressing empathy and 
encouragement, and communicating with the intention of promoting understanding, 
unity, respect, and help for one another; (3) Atthacariyā refers to useful conduct, 
whether physical or helping in other activities to benefit the public, including 
problem solving and moral promotion.