The Achievement of Integrating Special Problems Replace to Practicum Working Experiences Course 504318 Internship in Tourism and Hospitality Business in New Normal Life during the COVID-19 Epidemic.

Abstract

This research to study the achievement of integrating special problems replace 
to practicum working experiences course 504318 internship in tourism and hospitality 
business in new normal life during the COVID-19 epidemic. In the third semester of the 
academic year 2019 for a period of 11 weeks.This research model is mixed methods 
research (quantitative and qualitative). The population group is 9 students in the 
Department of Tourism and Hospitality Management, Year 3, Faculty of Business 
Administration. North-Chiang Mai University. The tools used in the research were                  
1) Focus Group recording form and report of each group 2) The interview form.                          
3) The participant observation form for individual development. 4) Evaluation forms, 
satisfaction and suggestions. The statistics used in the data analysis were percentage 

Findings were as follows: 1) Guidelines for development of work quality in the 
PDCA cycle, 5 rounds, 3 steps per round, namely preparation phase ,PDCA operational 
phase 4 activities and Evaluation phase 1 activity. Overall is 25 activities. Effects of 
implementing the guidelines, it was found that all the population participated in all 5 
rounds of activities, so the results of the activities could be clearly summarized. 
and mean.Summary of activities in guideline, it was found that There are both activities that are 
retained, that is, every activity, especially the third activity is checking. Teachers should 
be assigned to act as a process to connect knowledge and suggestions both from 
friends in the shared conference room and from the instructor himself. And activities 
that should be adjusted include the use of time for activities to be more concise in 
planning, performing and monitoring. Because of it must respond to the media usage 
behavior of GEN Z learners. 2)The level of satisfaction of the students towards the 
integrating special problems replace to practicum working experiences at the highest 
level with an average of 4.3 and the level of satisfaction of students who developed 
special quality problems with the PDCA cycle was also at the highest level with an 
average of 4.5.