AN EFFECTIVENESS OF PROBLEM MANAGEMENT OF PEOPLE COMPLAINTED TOWARDS DAMRONGDHAMA CENTER OF PHRSE PROVINCE

Abstract

This Article aimed to study (1) to study the level of an eEffectiveness of
problem management of people complainted towards Damrongdhama Center of
Phrae Province. (2) to study the relationship between the Iddhibada IV of power and
the effectiveness of problem management of people who complained to the
Damrongtham Center in Phrae Province. ( 3 ) to study problems of obstacles and
recommendations on the effectiveness of the management of problems of people
who complained to the Damrongtham Center in Phrae Province. This research is an
integrated research. by quantitative research the survey research method was based
on questionnaires. and qualitative research regulations Use an in-depth interview
method with key informants. The results showed that.
1) The level of effectiveness in the management of problems of people who
complained to the Damrongtham Center in Phrae Province found that the overall
level was at a high level ( =4.07).
2) The relationship between the principle of power 4 and the effectiveness of
problem management of people who complained to the Damrongdhama Center in
Phrae Province overall had a relatively low positive relationship (r = .381**).
3) Problems and obstacles are: the workload is too much, causing problems in
the organization of the system and the people are unable to access all complaint
channels receiving complaints cannot be completed in a single organization.
Suggestions include : develop staff in the use of technology to store data in a
systematic way nd the process of receiving complaints should be made as a link in
the form of One Stop Service.
The problem of obstacles was found that citizens still lack understanding of
the role of the members of the Phrae Provincial Administrative Organization Council
and have not participated in the Election Unit Standing Committee. Suggestions, in
particular, they held exchange seminars to learn about the duties of members of the
Phrae Administrative Council, appointed a community standing committee to
investigate and monitor the election.