THE EFFECTIVENESS OF SERVICE ACCORDING TO SANGAHAVATTHU DHAMMA OF RAIOY SUB-DISTRICT ADMINISTRATIVE ORGANIZATION, PHICHAI DISTRICT, UTTARADIT PROVINCE

Abstract

The objectives of this research were 1) to study the effectiveness of service according to Sangahavatthu of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province, 2) to compare the effectiveness of service according to Sangahavatthu of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province, classified by personal factors, 3) to study the problems, obstacles and suggestions on the effectiveness of service according to Sangahavatthu of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province, and 4) to study the guidelines for development of the effectiveness of service according to Sangahavatthu of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province. The study was a mixed methods research. Population and sample were 5,203 people. The samples were 372 people by using the formula of Taro Yamane. The data were collected by using a questionnaire and analyzed by using a computer program in social sciences research for finding frequency, percentage, mean and standard deviation to describe general information. To test the hypothesis by t-test and F-test with One Way ANOVA, when a difference was found, the least significant difference was used for pairwise comparison. In the part of open-ended questions showing the problems, obstacles, and suggestions, the researcher arranged the group according to the issues of the open-ended questions. Then, the data were analyzed by frequency. For data from interviews, the researcher gathered data on the essence of the interview and then conducted content analysis.

The results were found as follows:

1. 
   

   The effectiveness of service according to Sangahavatthu of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province was found that the opinions of people in the area of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province towards the effectiveness of service according to Sangahavatthu overall were at the high level (X = 3.72, S.D. = 0.247). When considered in each aspect, it was found that the Piyavaca aspect was at the highest level (X = 3.94, S.D. = 0.415), the second was the Dāna aspect (X = 3.77, S.D. = 0.350), followed by the Ātthacariya aspect (X = 3.68, S.D. = 0.663), and the Samānattatā aspect was at the lowest level (X = 3.47, S.D. = 0.583).

   
   


2. 
   

   The comparison of the opinions of people towards the effectiveness of service according to Sangahavatthu of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province, by testing the hypothesis and analyzing the classification of personal factors, including sex, age, income, education, and occupation, was found that the people who had different sex, income, education, and occupation had no different opinions at the statistically significant level of 0.05, meaning that the hypothesis was rejected.

   
   


3. 
   

   The results of the study of problems, obstacles, and suggestions on the effectiveness of service according to Sangahavatthu of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province were found that some service sections had long procedures and were very slow. It was a waste of time for waiting. The officers were not sufficient for the needs of the people, and the officers were not active in providing services. The Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province should take care of the people well and be willing to provide services equally by considering the rights and prestige of the people.

   
   


4. 
   

   The guidelines for development of the effectiveness of service according to Sangahavatthu of Raioy Sub-District Administrative Organization, Phichai District, Uttaradit Province were found that services should be provided to the people rapidly according to the needs of the people, the procedures for service should be reduced, polite speech should be used, and suggestions should be provided to the people equally without seeking personal advantage.